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effective IT management through innovative cross-disciplinary
research and interactions with leaders in academia, business
and government.
Research Activities
#1: Managing Complex IT Projects
About half a dozen of the IMARC faculty have been involved
in the studying of complex IT projects in recent years. These
projects tend to be multi-year, multi-million, enterprise wide,
involve diverse stakeholders, and several vendors. For many
of these studies, we were able to collect longitudinal data as
the project unfolded, and to observe the challenges faced and
solutions tried. The broad research question pursued by our
overlapping teams of colleagues was how complex IT projects
are managed. The key issues explored within this broad
theme are the management of multiple stakeholders, project
control, transition from one vendor to another during the
project, balance of global and local practices, and the
challenges of enterprise integration.
• Lim, W.K., Sia, S.K., and Yeow, A. “Managing Risks in a
Failing IT Project: A Social Constructionist View,” Journal
of the Association for Information System (forthcoming)
• Soh, C., Chua, C., and Singh, H. “Managing Diverse
Stakeholders in Enterprise Systems Projects: A Control
Portfolio Approach,” Journal of Information Technology
(forthcoming).
• Sia, S.K., Lim, W.K., and Periasamy, K.P. 2010. “Switching
IT Outsourcing Supplier: Enhancing Transition Readiness,”
MIS Quarterly Executive, 9(1), pp. 203-213.
• Yeow, A. and Faraj, S. 2010. “The Tension between Global
and Local practices in an Implementation of Electronic
Medical Record System,” European Group for
Organizational Studies.
• Yeow, A., Soh, C., and Koh, C. 2010. “Work Context and its
Implication for Coordination Practices: A Study of Work in
Complex Projects,” Proceedings of the 70th Academy of
Management Meeting.
• Sia, S.K. and Yeo, P.L. 2009. “Building Enterprise
Integration through Enterprise Resource Planning
System,” 30th ICIS, Phoenix, Arizona.
• Lim, W.K., Sia, S.K., and Yeow, A. 2009. “Managing Risk in
a Failing IT Project: A Social Constructionist View,”
Proceedings of the 69th Academy of Management
Meeting, Chicago.
• Chua, C. and Lim, W.K. 2009. “The Role of IS Project
Critical Success Factors: A Revelatory Case,” 30th ICIS,
Phoenix, Arizona.
#2: Cultural Intelligence and the IT Workforce
This stream of research examines issues at the boundaries
where the IT work environment interacts directly with the IT
professional. In particular, the global use of IT has brought
about a blurring of geographical boundaries, and IT
professionals today must increasingly work in global IT work
teams to deliver seamless global IT services to organizations.
To be effective, IT professionals need new and unique
capabilities to work effectively with clients, users, vendors,
and other IT professionals from different cultures. This
research stream focuses on the role of cultural intelligence for
IT professionals, and its implications on work practices and
performance. This complements our existing research on
enduring issues such as (1) retention of IT talent; (2)
socialization and integration of IT professionals into the
organization and the IT profession, (3) development of IT
careers, (4) managing professional obsolescence in the
workforce, and (5) compensation, reward and incentive
systems for IT professionals.
• Joseph, D., Boh, W.F., Ang, S., and Slaughter, S.
Forthcoming. “Careers of the IT Workforce: An Analysis of
Career Sequences, Mobility and Objective Career
Success,”
MIS Quarterly.
• Joseph, D., Tan, M.L., and Ang, S. Conditionally Accepted.
“Is Updating Play or Work? The Mediating Role of Updating
Orientations in the Threat of Professional Obsolescence –
Job Mobility Intentions Link,”
International Journal of Social
and Organizational Dynamics.
• Joseph, D., Ang, S., Chiang, R.H.L., and Slaughter, S.
2010. “Beyond Technical Ability: The Importance of
Practical Intelligence for IT Professionals,”
Communications of the ACM
, 53(2), pp. 149-154.
• Joseph, D., Koh, C., and Foo, F. 2010. “Sustainable IT
Human Capital: Coping with the Threat of Professional
Obsolescence,” International Conference on
Information
Systems 2010
, St. Louis, MO, December 12 – 15.
• Nominated for Best Conference Paper
• Joseph, D., and Ang, S. 2010. “Threat of Professional
Obsolescence and Mobility Intentions: The Mediating Role
of Coping Strategies,” 16th Americas Conference on
Information Systems, Lima, Peru, August 12 – 15.
•
Awarded Best Practitioner-oriented Paper
(Runners-up)
• Koh, C., Joseph, D., and Ang, S. 2010. “Cultural
Intelligence and Collaborative Work: Intercultural
Competencies in Global Technology Work Teams,”
International Workshop on Intercultural Collaboration, Palo
Alto, CA, February 20 – 21.
• Koh, C., Joseph, D., and Ang, S. 2010. “Cultural
Intelligence and the Global Information Technology
Workforce,”
The Handbook of Technology Management:
Supply Chain Management, Marketing and Advertising,
and Global Management
, Hossein Bidgoli (Ed), Volume 2,
John Wiley & Sons, Hoboken, NJ., pp. 828-844.
• Van Dyne, L., Ang, S., and Koh, C. 2009. “Cultural
Intelligence: Measurement and Scale Development,”
Contemporary Leadership and Intercultural Competence
:
Exploring the Cross-cultural Dynamics within
Organizations
, M.A. Moodian (Ed.), Sage, Thousand Oaks,
CA., pp. 233–254.
#3: Knowledge and Innovation Management
This research stream seeks to understand what types of
innovation behavior lead to the best performance and how
organizations should cultivate the desired innovation behavior
and encourage knowledge sharing amongst their employees.
A recent project examines inter-organizational collaborations
in the public sector, and explores the how social capital
elements enable individuals to overcome constraints in the
institutional context to effectively collaborate across
organizations. Other research projects explore the process
from innovation to successful commercialization in product
development. A research project has been conducted with 3M