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Managing Your Business Knowledge Assets (SF Series) (SFC)) 


Businesses are constantly faced with high staff turnover as a result of resignations, the need to lay-off workers and staff retirement. Whether the economic situation is good or bad, employees will resign or retire. The important question to ask is: “Are we losing more than just an individual?” Everyone who has worked in an organisation would have built up expertise and knowledge. It is easy to focus on the revenues and costs but forget about the valuable intangibles that leaves the organisations every month, every year. How many companies spend loads on training new hires instead of spending on ways and methods to capture knowledge from their employees?

There are fundamentally three types of knowledge that businesses need. First there is the knowledge that is in your head; that basic knowledge that you need for any job and which can be explicit like those in a manual or implicit which comes from experience and doing a piece of work. Secondly, there is social capital or knowledge. This is the knowledge of how to collaborate and get people to work with you. Managerial skills are one category of such knowledge. Thirdly, there is future knowledge or knowledge that you need for your business to do well. This is knowledge that future leaders in your company must have.

Due to the different characteristics of each of the three types of knowledge, the methods of transferring that knowledge, keeping that knowledge and using it within the organisation will differ. With the amount of scientific, technical and managerial knowledge exploding over the past 30 years, companies that have a handle on the knowledge it has created and exploited, will almost always perform better than others. 


The objective of this course is to equip individuals (and companies) with the fundamental tools and methods of transferring knowledge, capturing knowledge and exploiting them for business strategy. This course will help you to:

• Identify the skills and knowledge your company needs
• Identify potential gaps in the current situation
• Identify which method for knowledge/skills transfer will be best for your organisation
• Develop a framework to help stem the potential loss of skills and knowledge from your organization.


• Fundamentals of Knowledge Management (KM) and Business Intelligence
• Analysis of Knowledge Assets within the organisation
• Managing Knowledge Assets
• Knowledge transfer methods

This is an interactive course with a mixture of lecture, group work and discussions. With active participation from attendees, there will be rich cross-learning that will enhance each individual’s knowledge. This course is highly practical and participants can use what is taught to evaluate their knowledge and skills assets and needs.  


Mr Tay, Francis

Mr. Francis Tay
Lecturer, NTU WKWSCI
Founder & CEO, NextGen Ventures Pte Ltd
Director, Singapura Management Pte Ltd

Francis is currently a lecturer at Nanyang Technological University (NTU) Wee Kim Wee School for Communications and Information (WKWSCI), teaching Business Intelligence and Information Entrepreneurship in the Master of Knowledge Management course. His courses are also taken up by students reading for their Master of Information Systems, Master of Information Studies and Master of Mass Communications. He has also taught Organizational Leadership and Information Sources and Services in the Master of Information Studies course. He has been teaching at NTU for more than 10 years.

Francis has authored three books “Latent Factors”, “Turning Good Ideas into Great Businesses” and “Picking Winners”. The first two books focus on business advantages and financial models and the third book is on market intelligence and building up market and sector models for benchmarking analysis. His market intelligence and benchmarking portal – www.profitstrail.com - was developed as a real-time update for “Picking Winners”.

He is concurrently a Director at Singapura Management Pte Ltd, a corporate services company providing bookkeeping, tax and other services to local and foreign SMEs. He founded NextGen Ventures Pte Ltd, an equity investment company that focuses on technology and Internet-related businesses. He has held senior positions in government and government-linked organizations.
Francis obtained his Honours degree from NUS, majoring in Economics and Computer Science & Applications, and his Master of Science in Management (Sloan Fellowship) from the London Business School in the UK. Francis served 5 years on the National Youth Council’s Singapore Youth Awards (SYA) Entrepreneurship committee and has provided mentorship to companies and others under various business programmes at universities and start-up accelerators.

Who Should Attend

Fee with NEW SkillsFuture Series Subsidy: S$189.39(inclusive of GST) *conditions apply

To be eligible for SkillsFuture Series subsidy, participants:
- must be Singaporeans or Permanent Residents of Singapore
* Participants who do not fulfill the above criteria are not eligible for SkillsFuture Series funding, and are required to pay the course fee in full.

This course is designed for:
• Mid-level to Senior management
• Anyone with an interest in knowledge management and business intelligence  



12 to 13 March 2019 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

26 February 2019 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.03  

Group (3 & Above): S$568.17

NTUC Member: S$568.17


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE@NTU, participants’ personal information is collected, used and disclosed for the following purposes:
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  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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