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Tough Problem Solving Through Systems Thinking (SFC) 


Systems thinking and practice offer a highly effective, creative and innovative perspective enhancing organizational capability in meeting new challenges in our fast changing world. One of the major points that systems thinking makes is that everything and everyone is interconnected in an infinitely complex network of systems. When we begin to see the world and one another through this lens, we start to see our circumstances in a new light, taking more responsibility for our own role in problems, identifying more effective ways of addressing recurring challenges and creative and innovative ways to surge ahead. Systems thinking and practice has the power and potential that, once you have been introduced, are hard to resist.

In the 21st century, leaders, managers and executives need to apply critical and analytical thinking frequently to ensure effective decision making. However, the challenge is becoming really complex. Logic and intuition may not be sufficient to see through chaos and complexity in today’s world. A core skill needed is the ability to quickly see reality and act creatively and decisively. Systems thinking and practice help us to view reality wholistically and to ensure that your solutions do not become new problems but genuine breakthroughs. In short, systems thinking and practice give organizations the extra edge in nurturing and sustaining a creative and innovative culture. 


• To facilitate creative and innovative change that lasts in organizations and steps are clearly spelt out through applied systems thinking.
• To explain why people do not change even when they say they want to, and what you can do to help them resolve the discrepancy between their espoused purpose and actual intentions.
• To effectively prepare for the issue of new product and service creation and launch.
• For positive culture creation or change in organizations.
• To greatly enhance innovative capacity within the team
• To enhance team bonding significantly

Instructional Methodology
• Mini Motivational Lectures
• Psycho-Dramatised Techniques for Effective Experiential Learning
• Systems Thinking Games & Activities
• Case & Video Analysis
• Group Interaction & Role Play


• Understanding Guiding Ideas of Systems Thinking & Practice
• Applying Systems Thinking Principles
• Working with Non-linear Reality for Creativity & innovation
• Employing Causal Loop Diagrams (CLD) for Creative Problem-Solving
• Detecting Systems Archetypes for Innovative Breakthroughs
• Developing Scenario Processing Capability for Sustaining Innovative Culture

Going Beyond Linear Thinking
• Understanding Creative & Innovative Thinking as the New Science
• Moving from Newtonian Thinking into Quantum Reality
• Thinking Beyond the Box Techniques
• Applying Divergent Thinking Through Paradigm Shift
• Applying Convergent Thinking Through Focus & Intention
• How to Implement Ideas
• Aligning with the Five Power Principles of Openness, Purposefulness, Multidimensionality, Emergent Property and Counterintuitiveness

Applying Systems Thinking & Practice
• Quantum 1: Drawing Causal Loop Diagram for Creative Insights
• Quantum 2: Applying Systems Archetypes for Innovative Breakthroughs
• Quantum 3: Building Scenario Processing Ability to Sustain Innovative Culture
• Quantum 4: Employing 4 Stages U-Process for Generative Dialogue  


Mr Lim, Say Teck Richard

Richard Lim is a Consultant Psychotherapist in private practice and a Training Consultant since 2001. In the early 1990s, Richard was involved in training government officials in strategic thinking and socio-political competence. Subsequently in the mid-1990s, he was actively engaged in community welfare projects and services. Currently, beside therapeutic consultation, Richard provides leadership training and consultancy to groups within public and private sector organisations. Most of these training and consultancy focus on enhancing knowledge and skills in relationship, communication, group facilitation, wellness, counselling and conflict management.

Richard has worked with groups of staff from organisations like Microsoft, PricewaterhouseCoopers, Shell, Lucent Technologies, Motorola, Barclays Capital, National Panasonic, Fujitsu, Courts, PSA, HDB, SMRT, MCYS, NIE, MOH, MTI, NEA, NCSS, SSC, PA and tertiary institutions like NUS, NTU and SMU. He was an Adjunct Lecturer at Nanyang Business School (NTU) on management and leadership.

Richard also runs supervision groups for counsellors in community agencies regularly and trains students in counselling and psychology programmes with various academic institutions in Singapore and the region. He is the current President of the Psychotherapy Association of Singapore, the Vice President of the Association for Group and Individual Psychotherapy. Richard is also the Training Consultant for the Civil Service College on wellness that focuses on building resilience in relationships and families for nation building.

Academic Qualifications
Master in Social Science, University of South Australia, 2001
Graduate Diploma, Psychotherapy, Graduate School of Medical Studies, NUS, 2000
Bachelor of Arts (HON), NUS, 1990

Who Should Attend

Team Managers

Course supported for the new Union Training Assistance Programme (UTAP) funding

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  



28 to 29 March 2019 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

14 March 2019 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.04  

Group (3 & Above): S$568.17

NTUC Member: S$568.17


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

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