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Warrior or Worrier? Conflict Resolution and Stress Management Strategies (NSA)(SFC) 


With multi-tasking, limited resources and tight deadlines at the workplace, chances of conflict are ever increasing. What more, executives are taught to be more assertive and many have strong perceptions towards certain issues. With more technologies and less personal communication, chances of stepping into conflict minefields are even higher. Executives have different backgrounds, experiences and perspectives. Therefore their approach to work and resolving issues are different, giving rise to conflict. As with problems, there are always solutions. Conflicts can be resolved if executives learn and are willing to make it work. Response to conflict involves selecting the most appropriate strategy to resolve it.

Conflicts result in many stressful and angry people. The cost of stress and the hours lost in productivity are getting higher and higher every year. Stress, however, in small doses, is refreshing. But don’t let stress grow in a Frankenstein and hijack your life. You can equip yourself with the latest stress management techniques to combat and dissipate stress and anger while managing your conflicts. 


At the end of this 2-day interactive workshop, you will be able to:
• Appreciate the cause and value of conflict
• Understand conflict resolution styles
• Identify the most effective resolution strategy
• Appreciate the cause and value of stress and anger
• Managing your emotions during stress and anger during conflict management
• Use different techniques and strategies to dissipate your stress and anger

Instructional Methodology
A didactic mixture of lecturettes, videos, role-plays, learning activities, therapy, case studies and discussion to achieve the learning objectives.


- What is conflict?
- Reasons for conflict
- Understanding conflict

The value of conflict
- Positive aspects
- Negative aspects

Causes of conflict
- How conflict can arise
- Types of conflict
- The challenge-skill quadrant
- Reframing conflict

The 7-step conflict management model
1. Create a conducive environment
2. Clarify perceptions
3. Work toward meeting needs
4. Building shared positive power
5. Generate options
6. Develop “doables”
7. Make mutual benefits agreements

Approaches to resolve conflict
- Eric Berne’s Win-Win paradigm
- Thomas and Kilman 5 alternative approaches

Managing Stress
- What is stress?
- Stressors and stress
- Fight or Flight response

Body Awareness
- Sources of stress
- Symptoms checklist
- The levels of your stress

Techniques for Managing Stress and Anger
1. Anchoring with NLP
2. Self-Hypnosis
3. Thought Stopping
4. Alternative Breathing
5. Rational Emotive Therapy (RET)
6. Emotional Freedom Technique (EFT)
7. Jacob Progressive Muscle Relaxation

Job Stress Management
- Job burnout
- Nutrition
- Exercise  


Mr Lum, Michael

Michael Lum holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills as a trainer, he pursued a Graduate Diploma (Training and Development) from Civil Service College, Singapore and a Certificate in Counselling.

For the last 18 years, Michael has been training management programs both in Singapore and in the region. He is also an associate trainer with Institute of Singapore Chartered Accountants and MIS. Additionally, he coaches business executives on a one-to-one basis and mentors start-ups and SMEs.

Michael is an associate faculty instructor with SIM University. He is also a certified trainer with American Board of NLP (Neuro-linguistics Programming), American Management Association and Louis Allen Leadership Program. An Associate Certified Coach with International Coaching Federation, he is also an IACT stressologist, NGH hypnotherapist, Laughter Yoga instructor, Advanced Toastmaster Gold and a Project and Risk Management Professional.

Prior to setting up his own business, Michael was the general manager of British and local MNCs. He was also marketing manager of an American MNC and spent 3 years working as a chief accountant in Sydney. A wordsmith in his spare time, Michael is the bestselling author of "I Once Wore Diapers”, “No Failure; Only Success Delayed”, “Who Broke My Rice Bowl?” and “From Beggars to Millionaires”. The first book is translated into 4 languages. He is a regular contributor in Management to Recruit, Straits Times.

Who Should Attend

This 2-day Conflict Resolution and Stress Management course is designed for supervisors, executives, new and experienced managers who want to learn how to manage their stress effectively and become more purposeful in both their work and personal life.

Fee with NEW National Silver Academy (NSA) subsidy: S$336.30 (inclusive of GST) *conditions apply

To be eligible for NSA subsidy, participants:
- must be Singaporeans age 50 and above
* Participants who do not fulfill the above criteria are not eligible for NSA funding, and are required to pay the course fee in full.  



22 to 23 March 2018 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

8 March 2018 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.04  

Group (3 & Above): S$568.17

NTUC Member: S$568.17


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE@NTU, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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