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Systems Thinking and Process Improvement (SFC) 


The course introduces the fundamentals, methodologies and practices of Systems Thinking for problem solving and process improvement. The emphasis is on developing a systemic mindset in dealing with problem situations concerning issues, processes, organization and capability building. 


Participants will learn to:
1. Appreciate the benefits of Systems Thinking and relevant systems methodologies, and a systemic approach to deal with increasingly complex and challenging problems in businesses, organisations, systems and projects.
2. Apply a soft systems thinking methodology for problem definition, resolution, and continual process improvement in businesses & organisations.


• Systems Thinking & Managing Complexity
- Changing pattern of thought; and paradigm shift in the nature of organisation and nature of inquiry
• Systems Principles
- Openness, purposefulness, multi-dimensionality
- Emergence, Emergent property,
- Complexity, Requisite Variety, Parsimony, counter-intuitive.
- Edge of Chaos, organized and controlled complexity.

• Soft Systems Methodology (SSM)
- Systematic vs. Systemic, hard vs. soft systems thinking
- Systemic methodology: Problem identification, Situational awareness and appreciation of problematic situations, Rich-picture, naming the relevant systems, Root-definition involving (XYZ: what, why and how), CATWOE Analysis, Conceptual models, exploring solution space, Gap analysis, feasibility and desirability of change initiatives.

• Systems Thinking, Systems Engineering & Architecture
- Fundamentals of Systems Engineering Process: Business case, concept definition, mission analysis, stakeholders’ needs and requirements, Concept of operations (ConOps) and Operational concept (OpsCon).
- Life-cycle Vee model: Interdependence of Systems thinking, project management and systems engineering.

• Application of Systemic Methodology
- Participants will form groups to explore and identify a problem situation (reasonably complex), in business, organization, or society which are in need of improvement through deeper investigation.
-Participants are encouraged to dialectically comparing the real world with idealized models to stimulated discussions and mutual learning.
• Presentation of Group Work
- Sharing and reflection on lessons learned.  


Dr Yeo, Khim Teck

Dr Khim-Teck Yeo has been an Associate Professor, Head of Division (Systems and Engineering Management), the establishing Programme Director for MSc(Systems and Project management), School of Mechanical & Aerospace Engineering, NTU.. He has also been a visiting scholar to Sloan School of Management, MIT; senior visiting fellow, construction project management, University of Melbourne; visiting professor to Industrial Engineering, University of Washington, Seattle; and visiting professor to National Institute for Innovation Management, Zhejiang University.

He gained his industrial experience in major program/project and systems management from Foster Wheeler (Reading, UK), British National Oil Corporation (London) & Britoil Plc (Glasgow), and Grumman Aerospace (New York).

He has over 130 publications in refereed international conference proceedings and journals including International Journal of Project Management, ASCE Journal of Construction Engineering and Management, ASCE Journal of Management in Engineering, European Journal of Operations Research, INCOSE Journal of Systems Engineering, and International Journal of Production Research. He has served on international editorial boards, including International Journal of Project Management for 18 years. He was the founding President, Project Management Institute (PMI) Singapore Chapter. In recent years, he has served as NTU’s representative on the Corporate Advisory Board, International Council of Systems Engineering (INCOSE).

He has also served as a consultant, trainer/facilitator in systems thinking, systems engineering and project/program management to many large corporations in Singapore and China.

• PhD, University of Manchester (UK), Engineering Project Management
• MBA, University of Strathclyde (Scotland)
• MSc, University of Manchester, Process Plant Engineering
• BEng, University of Singapore, Mechanical and Production Engineering

Who Should Attend

• Enterprise/organisational leaders and managers
• Senior project engineers and project/program managers
• Systems engineers and systems architects
• Executives in engineering & operations, technology & commercial development in commerce and industries, as well as government departments, agencies & authorities.

Course supported for the new Union Training Assistance Programme (UTAP) funding

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  



18 to 19 February 2019 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

4 February 2019 

Course Fee:

Standard: S$834.60  

NTU/NIE Alumni, Staff & Students: S$667.68  

Group (3 & Above): S$751.14

NTUC Member: S$751.14


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE@NTU, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
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