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Dear Students, The Hospitality, Tourism & MICE sector in Singapore
remains a source of valuable opportunities for students. With a proven track
record of hosting some of Asia’s most prominent events, the industry has
consistently delivered innovation solutions. This dynamic environment serves
as a catalyst for the transfer of knowledge, ideas, and connections, driving
new potentials for businesses involved in Business Travel and Meetings,
Incentive Travel, Conventions and Exhibitions (BTMICE). Singapore has seen a surge in demand for leisure and
business travel, with the hotel industry as a key player in the tourism
sector. Based on past year, the hotel industry contributed over 20% of our
total Tourism Receipts (TR) and employed a significant 44% of the tourism
workforce as of December 2022. To aid its continued growth, a Job Transformation Map
(JTM) was rolled-out for the Hotel Industry. The JTM delves into how
technology as well as global and local trends will impact job roles and
skills over the next three years. The JTM will guide employers and employees
on the skills and talent required to remain competitive, innovative, and
sustainable for the industry to garner new opportunities with a future-ready
workforce. Through JTM, four megatrends were identified that will
have a deep impact on the nature of hotel jobs such as changing guest
expectations as lifestyles evolve, sustainability, an increasingly
competitive landscape and changing workforce aspirations. It also analysed 87
current job roles, of which 40 are likely to be redesigned. Ever been to a hotel with a room service robot? With
increasing automation enabled by AI, IoT, and robotics, seven out of the 40
roles are expected to require extensive redesign. These include sales
coordinator, reservations officer and housekeeping coordinator roles. The other 33 roles still require human intervention but
may be augmented by technology. For example, the engineers and housekeeping
managers, which require moderate redesign to equip job holders with new
knowledge and abilities. As for the 47 job roles that continue to be highly
dependent on human intervention, some upskilling will still be required. For
instance, an operations manager who uses property management systems (PMS)
should acquire new capabilities in consumer intelligence and sustainable
procurement to develop strategic plans. Source: Singapore Tourism
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