Frequently Asked Questions (FAQs)

 

  1. How do I (an NSF) make application for the e-prep courses?
  2. How do I (an NSF) know if I am eligible for the subsidies and how much of it?
  3. How long does it take for the course to start?
  4. What do you mean by 12 or 60 hours course duration? Does the course have an expiry date and can I continue to access the course after I have ORD?
  5. How can I make payment for the course?
  6. Do I enjoy any discounts if I am a member of NTU/NIE Alumni or student?
  7. How can I withdraw from the course?
  8. Do all the courses come with free textbook and CD?
  9. I have enrolled in a course that comes with a free textbook and CD. How do I get it?
  10. What do I need when collecting the textbook?
  11. Will there be any lecturers monitoring the course? Who can I turn to if I have problem with the contents?
  12. Are there any tests for the online courses?  
  13. Do I get a certificate upon completion?
  14. How do I collect the certificate?
  15. How long do I have to wait for the certificate to be sent to me?
  16. Why do I have to wait so long for the certificate?
  17. Can I use this certificate to gain exemption or for applications to degree courses?
  18. I have already made the payment some time ago but have not received any notification from NTU, who can I look for?
  19. I have problem accessing the edveNTUre platform. Who can I ask for help?
  20. I have sent enquiries to the Professor but have not received any feedback. What can I do?

 

 

  1. How do I (an NSF) make application for the e-prep courses?

 

You may log on to the NS website to browse the courses under e-prep and make your application. If you are eligible for the MINDEF subsidies, you would only need to pay at least 10% of the course fees or any remaining amount after subsidies. Upon application, you should receive an email from both MINDEF and the NTU Centre for Continuing Education (CCE) for further instructions on payment.

 

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  1. How do I (an NSF) know if I am eligible for the subsidies and how much of it?

 

You may check with the MINDEF E-Prep administrator. The amount of subsidies which you are granted depends on the period of national service served which would range between $240 and $300. The subsidies would be made available to NSFs who are in their last year of service.

 

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  1. How long does it take for the course to start?

 

For ePrep Participants

The course will begin within 3 working days after we've received notification of your application from the MINDEF ePrep administrator. Your user account to login to edveNTUre would be sent to the email provided in your application. For advice on payment matters, please contact the ePrep administrator at:

 

Tel No : (65)63731221

Fax No: (65)63731220

Email: Trg_EPrepEnquiry@starnet.gov.sg  

 

For Public Registrations

The course will begin within 3 working days after receipt of payment is confirmed at our end.  Your user account to login to edveNTUre would be sent to the email provided in your application.

 

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  1. What do you mean by 12 or 60 hours course duration? Does the course have an expiry date and can I continue to access the course after I have ORD?

 

- Users have unlimited access to the course for a period of 3 months.

- The course duration is an estimation of the number of teaching hours.

- The course date start on the day user account email is issued to you.

- For NSFs, you would be able to continue the course even after your ORD, so long as the course is still available.

 

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  1. How can I make payment for the course?

 

Please provide us with your full RESIDENTIAL ADDRESS in order to receive certificate of completion and receipt.

 

(A) Advice on payment for NSF men

For NSFs, there are 3 modes of payment to MINDEF ePrep administrator

1.      Cash or cheque

2.      NS portal e-payment or

3.      Allowance deduction payment.

 

For advise on payment matters, please contact the MINDEF ePrep administrator at Tel No : (+65) 63731221, fax no: (+65) 63731220 or e-mail: Trg_EPrepEnquiry@starnet.gov.sg

(B) Payment Instructions for Local (Public) Applications

For Public registrations, you may use cash, cheque or credit card payment.

(i) Cheque (in Singapore Dollars)

All cheque payments should be crossed and made payable to Nanyang Technological University and mail it, together with a copy the Online Course Payment Advice email, to:

 

Centre for Continuing Education

NTU@one-north campus, Executive Centre

11 Slim Barracks Rise (off North Buona Vista Road)

#05-01 Singapore 138664

 

(ii) Cash

(Address as above & map: http://www.ntu.edu.sg/cce/contact_us/locate_us.htm)

Please have the exact amount when making payment and bring a copy of the Online Course Payment Advice email for our reference.

 

(iii) Credit Card (Visa or MasterCard Only)

Please download the credit card authorization form at http://www.ntu.edu.sg/cce2/ccard.pdf,

fill in the details and fax it, together with the Online Course Payment Advice email, to us at (+65) 6774 2911.

(C) Payment Instructions for overseas application

For Overseas registrations, you may use bank draft, credit card payment or telegraphic transfer.

(i) Bank draft

(Please note that you may have to pay a fee to the bank for processing. This fee is NOT inclusive in the registration fee for the Online course you applied.)

 

All bank draft should be made payable to: Nanyang Technological University.  In addition, please mail it together with a copy of the Online Course Payment Advice email to:

 

Centre for Continuing Education

NTU@one-north campus, Executive Centre

11 Slim Barracks Rise (off North Buona Vista Road)

#05-01 Singapore 138664

 

(ii) Credit Card (Visa or MasterCard Only)

Please download the credit card authorization form at http://www.ntu.edu.sg/cce2/ccard.pdf,

fill in the details and fax it, together with the Online Course Payment Advice email, to us at (+65) 6774 2911.

 

(iii) Payment mode: Telegraphic Transfer

(Please note that you will have to pay for the fund transfer fee at your end if you decided to make payment through Telegraphic Transfer with your Bank. This fee is NOT inclusive in the registration fee for the Online course you have applied. Once TT is completed, please fax or email a copy of the transfer form, together with the Online Course Payment Advice email, to us for our record)

 

BENEFICIARY NAME: NANYANG TECHNOLOGICAL UNIVERSITY

A/C NO: 537-010027-001

BANK CODE: 7339

BANK NAME: OVERSEA-CHINESE BANKING CORPORATION LIMITED

SWIFT Code: OCBCSGSG

BRANCH NAME: NTU BRANCH

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  1. Do I enjoy any discounts if I am a member of NTU/NIE Alumni or student?

 

NTU-CCE does not offer special rates for online courses.

 

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  1. How can I withdraw from the course?

 

Withdrawal from the course is not allowed after the payment has been made.

 

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  1. Do all the courses comes with a free supplementary textbook and CD?

 

Most of our courses come with free supplementary material (textbook) with or without CD. To know if you will receive the free supplementary material, please refer to this link:

http://www.ntu.edu.sg/cce2/distance_courses/ic.asp

 

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  1. I have enrolled in a course that comes with a free supplementary textbook and CD. How do I get it?

 

You will be advised to collect your free supplementary material from a bookstore currently located at Funan Centre. Details of the collection date and store location will be provided in the email that is sent to you along with your login information.

 

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  1.  What do I need when collecting the supplementary textbook?

 

For collection, students need to produce the email from NTU-CCE, together with their student card/identification card for verification. If the student cannot collect in person, the student can authorize a representative to collect on their behalf.

 

The representative will be required to produce the following items during collection:-
(i) An authorization letter with the student's name, student number, and the representative's name and identification number;
(ii) The representative's identification card.
 

Note:

- There will be no exchange or refund of the free supplementary material other than the one specified by NTU-CCE.
- Students are to check with the staff at the collection centre directly instead of searching for the free supplementary material from the shelves.

 

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  1. Will there be any lecturers monitoring the course? Who can I turn to if I have problem with the contents?

 

There is an NTU Professor in charge of each course. You can email him any queries regarding the subject. Or you can post your question in the forum and wait for other students or the lecturer to reply you.

 

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  1. Are there any tests for the online courses?

 

Students are required to fulfill certain criteria for the course either by assignments or online quizzes and tests.

 

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  1. Do I get a certificate upon completion?

 

(i) Yes, there will be a Certificate of Participation upon completing the course.

(ii) Students are required to complete the assignments or tests in order to receive the certificate. In addition, students will need to notify us when they have completed their Online course.

(iii) Please provide us with your full RESIDENTIAL ADDRESS in order to receive certificate of completion and receipt.

 

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  1. How do I collect the certificate?

 

It will be mailed to your residence.

 

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  1. How long do I have to wait for the certificate to be sent to me?

 

The certificate would be sent to you approximately one month from date which you notify us on completion of course.

 

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  1. Why do I have to wait so long for the certificate?

 

We will only send out the certificates once a month. The process would involve extracting course data and results for every participants in the courses. If you complete the course after the process, you would have to wait till the next month.

 

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  1. Can I use this certificate to gain exemption or for applications to degree courses?

 

The certificate would not be able to grant you exemption from any tertiary institutions.

 

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  1. I have already made the payment some time ago but have not received any notification from NTU, who can I look for?

 

Please email to CCE administrator at cceonline@ntu.edu.sg or call +65 6790 4212.

 

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  1. I have problem accessing the edveNTUre platform. Who can I ask for help?

 

For any technical problems, you can email the course administrator cceonline@ntu.edu.sg or your instructor for the course. Generally, please clear your cache and cookies after each session so that you would not be blocked.

 

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  1. I have sent enquiries to the Professor but have not received any feedback. What can I do?

 

In the event your queries to the professor are not responded after a week, we seek your cooperation to notify us. Our previous experience shows that some emails have been channeled automatically to “Junk” folder that our professor may not be able to detect. Kindly email that query to cceonline@ntu.edu.sg for our follow up.

 

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