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Corporate Etiquette 


Etiquette and protocol intelligence will distinguish you from the crowd. While this unique intelligence alone may not get you anywhere, it will give you an edge that will make the difference between you and another person who is just as smart! 


Upgrade your people skills with tools that will help you reach your professional goals! This seminar not only helps you to enhance your professional image but also provides leadership skills that you can implement immediately to help you project confidence and authority. 


1. Benefits of Etiquette & Protocol Intelligence
- Various eye signals for business and social environment.
- How to maintain correct eye contact

2. How to make an entrance and leave a lasting impression
- How to make an effective entrance when attending a function.
- How to make your presence known and leave a lasting impression.
- How to prepare yourself before the function.

3. Improve Mingling Proficiency
- How to improve your small talk ability.
- Subjects for small talk.
- How to enter and exit from a group of strangers who may be your potential clients.
- Positive and negative body language.
- Deportment and posture.

4. Handshaking
- Various ways of handshaking that reveals your personality.
- Power points for handshaking.- International ways of handshaking.

5. Introductions
- How to introduce yourself with confidence and authority.
- Protocol for business introductions.
- Formulas for proper formal and informal introductions.

6. Forms of Address
- How to address the President, Chief Justice, diplomats, etc.

7. Remembering Names
- Formulas for remembering names.

8. Business Card Protocol
- How to present the business card.
- How to make your business card an effective visual communications package.  


Ms Teo, Ser Lee

Ms Teo Ser Lee, PBM is the Founder and Director of Protocol Academy Pte Ltd, Singapore’s pioneer in etiquette and protocol services. Ms Teo is trained and certified by The Protocol School of Washington where she specializes in Corporate Etiquette & International Protocol. She is also a qualified Colour & Make-up Artist, Personal Stylist and Image Consultant as well as an associate of APICSA (Association of Professional Image Consultants of South Africa).

She caters to mid and top level executives who wish to enhance their self-confidence, heighten their communication skills, outshine their competition and increase their bottom line. Customised seminars are geared to educate, motivate and meet the needs of today’s busy executives.

Who Should Attend

All professionals who want to master this highly essential Corporate Etiquette skills.  



3 September 2019 


9:30am to 3:30pm 


NTU@one-north Executive Centre 

Closing Date:

20 August 2019 

Course Fee:

Standard: S$588.50  

NTU/NIE Alumni, Staff & Students: S$470.80  

Group (3 & Above): S$529.65

NTUC Member: S$529.65


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE@NTU, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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