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The Art of Managing People (SFC) 


This modular programme provides practice in the skills which every assistant manager must have in order to achieve personal success. Participants will become more aware of their own managerial and leadership styles and throughout the programme will be engaged in exercises that pinpoint their strengths and bring to light opportunities for development and improvement. Interactive activities take them through the full spectrum of management activities ranging from leading successful teams, time management, managing change, running meetings, managing conflict etc. 


At the end of this programme participants will be able to:

• Learn how to build effective teams through good leadership and management
• Manage their time better
• Understand change, why people resist change and how to overcome this resistance
• Run effective meetings
• Develop win- win solutions when resolving conflict
• Use and develop their emotional intelligence
• Improve their problem solving and creative thinking skills
• Learn how to manage and communicate across the different generations



Module 1 : Team Leadership
1.1 : Creating Successful Teams
1.2 : Building Successful Teams
1.3 : Stages of Team Development and Working Together

Module 2 : Developing Engagement with all Levels of Staff

Module 3 : Time Management

Module 4 : Understanding Change, Why People Resist Change, and How to Overcome Resistance to Change
4.1 : Managing Change - Leading Your Organisation Through Transformational Change
4.2: The Square Wheels of Managing and Leading Change
4.3 : Exploring Change – Barriers and Different Reactions
4.4 : Strategies to Manage Change
4.5 : Managing Change and Dealing With Resistance

Module 5 : Facilitating Effective Meetings

Module 6 : Managing Conflict : Understand the Requirement and Techniques to Successfully Resolve Conflicts
6.1 : Understanding Conflict
6.2 : Causes of Conflict
6.3 : Managing Conflict – Thomas Kilman Model
6.4 : Personality and Conflict

Module 7 : Understanding Emotional Intelligence
7.1 : IQ v’s EQ
7.2 : Daniel Goleman’s Emotional Competency Framework
7.3 : Developing Emotional Intelligence

Module 8 : Building Trust and Respect

Module 9 : Problem Solving and Creative Thinking

Module 10 : Managing and Communicating Across the Generations  


Mr Ong, John

Dr John Ong has 20 years of corporate experience and had held various positions, ranging from key account management, channels training and development and Head of a Human Resource Consultancy Organisation.

Dr John also has a B.Sc degree in Psychology from the Edith Cowan University, Australia and a MBA degree with dissertation on Strategic Management cum Human Resource and Development from the University of Birmingham, United Kingdom. He is also a Doctor of Business Administration awarded by the Southern Cross University, Australia.

Dr John has been a full-time professional trainer, coach and consultant for the last 12 years. He is highly sought in the areas of Career Coaching, Change Management, Personal Resiliency, Personal Effectiveness, Performance Coaching and Mentoring and Transition Counselling.

Dr John is a highly engaging and experiential trainer and connects with all levels of participants, from frontline officers to senior management instantly. His workshops are typically intervened with self-management techniques and mindset change which bring out lasting changes in all his participants. His clients are in many varied industries which include aviation, distribution, financial, manufacturing, telecommunication and statutory boards.

Dr John holds the following certifications and credentials:
• Certified and Accredited administrator for the Myers Briggs Type Indicator (MBTI) suite of instruments
• Certified and Accredited Coach for Leading Change, CEGOS Global Learning, UK
• Advanced Certificate in Training and Assessment (ACTA)
• Certified and Accredited Personality Factor Model (DISC)
• Certified Consultant and Trainer in NLP from the NLP-University at the University of California, USA
• Certified Neuro Linguistic Programming (NLP) Master Practitioner
• Member of the Global Training & Consultancy Community for NLP
• Thought-Field and Emotions Therapy Practitioner, USA

Who Should Attend

All leaders and managers who are responsible for leading their people towards greater performance excellence.

Course supported for the new Union Training Assistance Programme (UTAP) funding

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  



17 to 18 August 2017 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

3 August 2017 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.04  

Group (3 & Above): S$568.17

NTUC Member: S$568.17


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to copace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE Collegereserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE Collegereserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE College, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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