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Systems Thinking and Process Improvement (SFC) 


This course aims to introduce a systems mind set and systems language in the management of complexity and opportunity (and risk) by leveraging on the power of Systems Thinking. 


Participants will learn to:

1. Appreciate the benefits of Systems Thinking and a systemic approach to deal with the increasing complexity in the systems, projects, organisation and businesses.
2. Apply a soft systems thinking methodology for problem solving and continual process improvement in businesses & organisations.
3. Appreciate the need for changing mindset to new ways of


• Systems Thinking & Managing Complexity
- Changing pattern of thought
- Paradigm shift: Nature of organisation and nature of inquiry

• Systems Principles
- Openness, purposefulness, multi-dimensionality
- Emergent property, counter-intuitive.

• Soft Systems Methodology
- Systematic vs. Systemic
- Seven-stage SSM methodology

• Systems Thinking & Systems Engineering
- Systems Engineering Process
- CATWOE Analysis
- Introduction to Group Work

• Theory of Constraints (TOC) & Systems Thinking
- Throughput vs. cost world, weakest link
- Five steps of focusing
- Physical, market and policy constraints.

• Theory of Contradiction
- “On Contradiction” and Systems Thinking
- Universality of contradiction; Principal aspects of principal contradiction
- Contradiction and requirements management.

• Application of Systemic Methodology
- Group Proposal: Problem situation in need of improvement
- SSM 7-STEPS: Needs-Situation-Root Definition, Concept Model, Comparison-Gap Analysis, Feasible & Desirable Changes, Action Plan.

• Presentation of Group Work
- Sharing and reflection on other applications
- Course Evaluation  


Dr Yeo, Khim Teck

Dr Yeo Khim Teck has been a visiting scholar to Sloan School of Management, MIT; senior visiting fellow, construction project management, University of Melbourne; visiting professor to Industrial Engineering, University of Washington, Seattle; and visiting professor to National Institute for Innovation Management, Zhejiang University. He has been the establishing Programme Director, MSc (Systems and Project Management), and the establishing Head of Division, Systems and Engineering Management, School of Mechanical and Aerospace Engineering, NTU.

He has over 130 publications in refereed international conference proceedings and journals such as International Journal of Project Management, ASCE Journal of Construction Engineering and Management, ASCE Journal of Management in Engineering, European Journal of Operations Research, INCOSE Journal of Systems Engineering, etc. He served on the editorial board, International Journal of Project Management for 18 years. He was the founding president, Project Management Institute (PMI) Singapore Chapter. He represents NTU on the Corporate Advisory Board, International Council of Systems Engineering (INCOSE).

He has taught similar courses for Project engineers, Executives, Operations and Project Managers from major organisations including Keppel Corporation, SembCorp Marine, UBS, M1, Philips, HP, FMC, ST-Engineering, China Aerospace, China Petroleum Engineering & Construction, Shanghai Automotive, DSTA, SAF, Naval Logistics, Air Force Logistics, etc. He is effectively bi-lingual and conducted courses in Mandarin. He obtained his PhD from University of Manchester in Engineering Project Management field.

Who Should Attend

• Enterprise/organisational leaders and managers
• Senior project engineers and project/program managers
• Systems engineers and systems architects
• Executives in engineering & operations, technology & commercial development in commerce and industries, as well as government departments, agencies & authorities.

Course supported for the new Union Training Assistance Programme (UTAP) funding

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  



1 to 2 March 2017 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

15 February 2017 

Course Fee:

Standard: S$834.60  

NTU/NIE Alumni, Staff & Students: S$667.68  

Group (3 & Above): S$751.14

NTUC Member: S$751.14


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to copace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE Collegereserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE Collegereserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE College, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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