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Facilitative Leadership Skills Workshop (e2i)(PDU)(SFC) 


Facilitation is about getting people to sense their involvement are valued, thus creating support and ownership of groups in generating meeting/project outcome. This workshop aims to equip facilitators with the knowledge and skills, working with project teams to achieve maximum involvement as well as results.

Through the use of experiential, skill building exercises, participants will have the opportunity to practice facilitation skills, both in team meeting and problem-solving sessions. In so doing, they will find the keys to deal successfully with team dynamics, guiding team towards high performance. 


The workshop focus on 3 core competencies of a successful facilitator; namely
1. Developing facilitators’ skills in process facilitation
2. Developing facilitators’ role as a team-builder
3. Equipping facilitators with tools and techniques to guide problem-solving team


1. Aligning the Roles of Facilitators
• Content vs Process Facilitation
• Facilitator’s competencies
• Facilitator’s competency development guide

2. Preparing to Facilitate
• The Meeting Process
• Prevention vs. Intervention
• Prevention Approach
- Contracting with Sponsor
---- Strategies in engaging sponsor
---- Establishing goals and expectation
---- Building the Agenda

- Tools and Techniques
---- Brainstorming
---- T-chart
---- Affinity Diagram
---- Process Mapping
---- Fishbone Diagram
---- Multi-voting
---- Nominal Group Technique
---- Force-Field Analysis
---- Payoff Matrix
---- Criteria Matrix

- The 4 Stages of Team Development
---- Team Development and situational leadership
---- The 4 level of team engagement
---- Roles people play in team

• The Intervention Approach
- Observation Skills – See what you see
- Intervention Skills – Say what you see
- Intent of Intervention
- Strategy to intervention

• Facilitating Team Conflict
• Driving towards closure
• Concluding Case study for Skills Practice  


Mr Yoong, Fook Loy

Yoong Fook Loy has over 15 years of in-depth training and hands-on deployment in Socio-technical system of Organisation Design and Development.

While in employment, Fook Loy held various positions in Operation, Human Resources Development and Six Sigma. He was the Corporate Leadership Program Manager for Asia with GE Corporate, overseeing talent development in numerous GE Leadership Programs before establishing his training and consulting business – The Centre for Performance Transformation.

Fook Loy currently also provides training and consulting services to companies such as Bank Negera Indonesia, IE Singapore, JTC, Cisco Systems, EDB Singapore, Microsoft, OCBC Bank, Sun Micro-system, and others.

Fook Loy graduated with a Bachelor of Business Administration from The Royal Melbourne Institute of Technology. He is a Master Black Belt and a Master Trainer and Consultant for High Performance Work Organisation.

Who Should Attend

Project Team leaders, Managers assigned to coach team for High Performance.

Fee with e2i subsidy: S$594.60 (inclusive of GST). *conditions apply

To be eligible for e2i subsidy, participants:
- must be Singaporeans or Permanent Residents of Singapore
- achieve minimum 75% attendance per run
* Participants who do not fulfill the above criteria are not eligible for e2i funding, and are required to pay the course fee in full.

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  



20 to 21 March 2019 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

6 March 2019 

Course Fee:

Standard: S$834.60  

NTU/NIE Alumni, Staff & Students: S$667.68  

Group (3 & Above): S$751.14

NTUC Member: S$751.14


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE@NTU, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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