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Effective Counselling Skills (SFC) 


Help People Heal. All of your employees face challenges, grief, demoralization, amongst others at one time or another. Everyone of us is affected at some time in our working lives, derailing productivity and even changing our ability to think clearly and rationally. Over a long process, we even lose our motivation and creativity. How can such traumatic experiences be managed through the cycles of grief. What can managers do to reach out? Indeed, what’s missing in the workplace is the connection between the grieving employee and the relationship to productivity and how to get it up to maximum level, and raise the employees to where you can help them get their lives together. 


Participants will be able to
- identify with people and their problems
- pick up communication skills and conflict resolving skills
- learn counseling techniques


What is Counselling?

Why is counseling needed?
- Roles, Expectations and Benefits of counseling
- Functions of Counseling
- Exercise : Personal Traits of Counselors

Analysing People and their Problems
- Introduction to Transactional Analysis
- Behaviour, Feelings and Thinking
- Ego States and Personality
- Exercise: Self Awareness and Mapping Others

What Makes People Tick
- Social Communication and Relationship
- Giving Strokes and Receiving Stamps
- Scripts People Live By
- Life Positions and Outlook in Live
- Exercise: Analysing Everyday Conversations

Handling Interpersonal Conflicts
- Anger, Depression, Frustrations and Fear
- Leveling and Resolving Conflicts
- Exercise: Let’s resolve these conflicts

Basic Counseling Principles
- Assumptions and Values in Counseling
- Mental Health and Balanced Life
- Exercise: Value Clarification Game

Process of Counseling
- Steps in Counseling
- Skills in Counseling
- Psychology of Counseling
- Exercise: Test Your Counseling Skills

Counseling Techniques I
- How to start:
- How to identify problem
- How to listen, reflect and support
- Exercise: Role-play Technique 1

Counseling Techniques II
- How to Encourage Self Analysis?
- How to Explore Alternatives?
- How to reach a Conclusion?
- Exercise: Role-play Technique 2

Counseling Techniques III
- Skills for Ending a Session
- How to Follow Through?
- Exercise: Role-play Technique 3

Counseling Skills Practice
- Active & Reflective Listening
- Responding Skills
- Verbal & Non-Verbal Communication Skills

Counseling Applications
- Group Presentation
- Counseling: Pitfalls to avoid and the Success Formula
- Assessment and debrief  


Dr Oh, Alvin

Dr Alvin Oh holds a Doctor of Philosophy degree in Education from the University of Hull, Institute for Learning UK. He has also a Masters degree in Training and have designed and developed many Management Development Programs and Human Resource Development Programs over the last 18 years working with organizations. In his area of consultancy, Alvin specializes in Organizational Effectiveness and has customized many in-house programs in Human Resource / Organizational Development solutions. An experienced practitioner as corporate trainer, conference speaker and in-company HRD consultant for over 15 years with international business consulting firms, in banking and finance, public transport and the manufacturing industries, Alvin also writes courses and teaches for the Singapore Institute of Management (SIM University) and was a Course Chair (Adj) for their business degree courses in “Management & Organizations”. He has also taught subjects such as Economics, Organizational Behavior / Organizational Development, Learning & Development for NTU and other institutions of higher learning.

Who Should Attend

Management staff, Supervisors, Teachers, Mentors who are involved in or leading team-based projects.

Course supported for the new Union Training Assistance Programme (UTAP) funding

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  



03 to 04 January 2019 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

20 December 2018 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.03  

Group (3 & Above): S$568.17

NTUC Member: S$568.17


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE@NTU, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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