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Negotiation Skills (SFC) 

Introduction

In today’s environment, business research has found that effective negotiations are crucial. Win-win negotiations are necessary to create the results to succeed in the market today. People highly skilled in negotiation skills are able to manage situations more effectively whether with internal or external clients. 

Objectives

• Use interpersonal skills to improve negotiating climate
• Plan and prepare for a negotiation
• Analyse your – and the opponent’s – power positions
• Recognize and avoid common negotiating traps
• Apply pressure tactics and defend against them
• Devise ways to avoid a deadlock
• Understand the difference between co-operative and competitive negotiating strategies, when each should be used and their appropriate tactics
• Read non-verbal gestures accurately and respond effectively
• Conclude negotiated agreements that stand the test of time

Methodology
• Lecture
• Self-assessment
• Learning games
• Case studies
• Role plays
• Group discussions
• Videos
 

Outline

Anatomy of a Negotiation
• Planning and preparation
• The Opening Gun
• Aspiration level
• Exploration
• The close and agreement

Mastering Signs and Body Language in Negotiating
• Read non-verbal gestures of opponent
• Use positive or negative gestures intentionally
• How to counter negative gestures

The Effective Negotiator
• Avoiding deadlock
• Establish common ground
• Traits of a successful negotiator
• The negotiating zone
• How to give and receive concessions
• Power, aspirations and skill
• Pressure tactics and how to avoid them  

Trainer(s)

Mr Teo, John

John Teo has more than 25 years of working experience in senior management and more than a decade of training, management development and facilitation experience.

John is the President of International Brotherhood of Magicians (Singapore Chapter) and he frequently uses magic in his workshops presentations not only to enliven the audience, but also to bring out important learning principles in a fun way. It is in magic that John’s application of creativity and innovation is most evident.

Combining his success in management, business and magic, John is best qualified to teaching creativity and innovation. John has previously delivered Creativity workshops to Neptune Orient Lines, National Library Board, and McDonalds Asia Pacific. Here is what one satisfied customer said of his Creativity workshop: "Thank you, John, for all your valuable instructions and hard work at our McDonald's conference. You were much appreciated by all of our attendees for your wit, charm, knowledge of subject and ability to deliver... You're the best!" – Carl (CW) Wolfe, Global Manager, Marketing, McDonald's Corporation.

Besides Creativity and Innovation, John also specializes in the areas of Teambuilding, Leadership, Managing Conflicts, Handling Difficult People, Interpersonal Communications, as well as Project Management. Some of his clients include Jurong Shipyard, Land Transport Authority of Singapore, Management Development Institute of Singapore, Ministry of Defence and Singapore Prison Services.

John is a Certified Professional Behavioural Analyst (CPBA), and a member of the Marketing Institute of Singapore (MMIS). In addition, he also holds a Bachelor of Engineering from the National University of Singapore, and a Certified Professional Trainer from the International Professional Association, UK.

Who Should Attend

Anyone who wants to improve their negotiation skills and communication with others.

Course supported for the new Union Training Assistance Programme (UTAP) funding

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  

Details

Date(s):

28 November 2017 

Time:

9:00am to 5:00pm 

Venue:

NTU@one-north campus, Executive Centre 

Closing Date:

14 November 2017 

Course Fee:

Standard: S$374.50  

NTU/NIE Alumni, Staff & Students: S$299.60  

Group (3 & Above): S$337.05

NTUC Member: S$337.05

 

Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online

 

Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to cce@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)

 

 

A written notification on or after course closing date.
 

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- NTU-CCE reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.

 

There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• NTU-CCE reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

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