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Stay Calm and Stand Up: Becoming more assertive in the workplace (NSA)(SFC) 


Assertive does not equate to Aggressive or Arrogant. These are all 3 different states. Assertiveness lies between passivity and aggression. Being assertive is standing up for your own personal rights and expressing your beliefs without violating others' rights. Assertive people influence others in positive ways, are non-judgmental and adopt a proactive rather than a reactive approach. In this Assertiveness Training Course, you will learn the various building blocks from enhancing your self esteem, listening skills to learning to say "No". From either a passive or aggressive person, you can develop to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others. 


At the end of this 2-day interactive Assertiveness Training Course, you will be able to:
- clarify your rights as a representative of your organisation
- identify and overcome barriers to assertiveness
- communicate assertively


- What is assertiveness?
- Benefits of assertiveness
- Areas that require assertiveness

Understanding Basic Human Behaviour
- McGregor’s Theory X and Y
- Maslow’s Hierarchy of Needs
- Motivation theories

Your Personal Rights
- Your rights in dealing with others
- Definition of individual’s basic rights

Three Types of Behaviours
- Characteristics of passive, aggressive and assertive persons
- Communication styles of passive, aggressive and assertive persons

Seven building blocks to become more assertive
1. Enhance your good self-esteem
2. Be an active listener
3. Learn how to say “NO”
4. Communicate assertively
5. Ask assertively
6. Give and take constructive feedback
7. Give and take criticism

- Instructional Methodology
Lecturettes, videos, role plays, self-evaluation exercises, case studies, discussion and presentation.  


Mr Lum, Michael

Michael Lum holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills as a trainer, he pursued a Graduate Diploma (Training and Development) from Civil Service College, Singapore and a Certificate in Counselling.

For the last 18 years, Michael has been training management programs both in Singapore and in the region. He is also an associate trainer with Institute of Singapore Chartered Accountants and MIS. Additionally, he coaches business executives on a one-to-one basis and mentors start-ups and SMEs.

Michael is an associate faculty instructor with SIM University. He is also a certified trainer with American Board of NLP (Neuro-linguistics Programming), American Management Association and Louis Allen Leadership Program. An Associate Certified Coach with International Coaching Federation, he is also an IACT stressologist, NGH hypnotherapist, Laughter Yoga instructor, Advanced Toastmaster Gold and a Project and Risk Management Professional.

Prior to setting up his own business, Michael was the general manager of British and local MNCs. He was also marketing manager of an American MNC and spent 3 years working as a chief accountant in Sydney. A wordsmith in his spare time, Michael is the bestselling author of "I Once Wore Diapers”, “No Failure; Only Success Delayed”, “Who Broke My Rice Bowl?” and “From Beggars to Millionaires”. The first book is translated into 4 languages. He is a regular contributor in Management to Recruit, Straits Times.

Who Should Attend

This 2-day self-reflective Assertiveness Training Course is designed for either passive or aggressive executives who want to be more assertive so that they can discharge their work functions more assertively.

Fee with NEW National Silver Academy (NSA) subsidy: S$336.30 (inclusive of GST) *conditions apply

To be eligible for NSA subsidy, participants:
- must be Singaporeans age 50 and above
* Participants who do not fulfill the above criteria are not eligible for NSA funding, and are required to pay the course fee in full.  



25 to 26 February 2019 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

11 February 2019 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.03  

Group (3 & Above): S$568.17

NTUC Member: S$568.17


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to pace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE@NTU reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE@NTU reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE@NTU, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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