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Writing Professional and Results-Oriented Email (SFC) 

Introduction

This is a practical course focusing on internal and external communication via email. Participants are introduced to strategies, organizational patterns and language usage for writing email that communicates clearly, concisely, courteously, and thus is more likely to receive a favorable response from the reader. 

Objectives

Participants can expect to:
• Write reader-centered messages which focus on addressing the reader’s needs and achieving a positive outcome
• Learn how to organize email messages which are easily processed by readers
• Develop sensitivity to tone and the nuances of their written responses
• Craft sentences which convey their meaning clearly and concisely
• Choose appropriate words and expressions for communicating politely, professionally and in a friendly manner
 

Outline

• Understand email communication: potential, reader expectations, pitfalls
• Write reader-centered, not writer-centered messages
• Writing subject lines that get immediate attention
• Structuring email messages for maximum readability and ease of response
• Organize messages using the pyramid principle to facilitate rapid processing by readers
• Understand the dual components of messages: factual and emotional
• Understand tone, style and formality
• Structure sentences which convey meaning clearly and concisely
• Pitch your responses at the right level of formality for the type of message and the intended reader
• Be sensitive to the negative connotation of words and its impact on readers
• Manage emotions in writing – avoid flaming
• Give feedback, suggestions and recommendations in positive language
• Key phrases and expressions for writing in a personal, friendly and polite manner

Methodology
The course is highly practical and interactive with maximum opportunities for participants to practice the skills introduced. Video vignettes and case studies are used to raise awareness of important issues and stimulate discussion prior to writing activities.  

Trainer(s)

Dr Huang, Minting

Doctor of Education (Applied Linguistics) University of Leicester, UK.
MA (English language), National University of Singapore
Postgraduate Diploma (Applied linguistics), RELC Singapore

Dr Huang Minting has been teaching writing and communication skill courses at National University of Singapore, Nanyang Technological University (NTU), Singapore Institute of Technology for the past twenty over years. The courses she taught in these universities include Professional Communication Strategies and Skills, Effective Communication, Technical Report Writing, Academic Writing, Crafts of Writing, , Minutes Writing, Effective Email Writing, etc. At the Regional English Language Centre (SEAMEO) , Dr. Huang conducted various teacher training courses for the Ministry of Education of Singapore and trained government officials from many countries of South East Asia. At SIM University, Dr. Huang designed and taught several courses on contrastive linguistics and translation skills. In addition to teaching in the tertiary institutes, Dr. Huang has extensive industry training experience in communication and writing. She has been a trainer at the Centre for Continuing Education, NTU, for the past ten years, training hundreds if not thousands of engineers and professionals from different government organisations and private companies.

Who Should Attend

Front line staff or personnel who wish to improve their skills in crafting professional emails.

Course supported for the new Union Training Assistance Programme (UTAP) funding

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  

Details

Date(s):

5 to 6 October 2017 

Time:

9:00am to 5:00pm 

Venue:

NTU@one-north campus, Executive Centre 

Closing Date:

21 September 2017 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.04  

Group (3 & Above): S$568.17

NTUC Member: S$568.17

 

Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online

 

Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to cce@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)

 

 

A written notification on or after course closing date.
 

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- NTU-CCE reserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.

 

There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• NTU-CCE reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At NTU-CCE, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  

 

 

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