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Collaborative Performance Management & Coaching (e2i)(SFC) 


This is a beginner-level course that will equip participants with Collaborative Dialogue frameworks and skills with a focus on adapting this to the performance management and coaching contexts. Through the hands-on application, they will also sharpen their questioning skills, learn and use goal-setting frameworks, and develop skills in handling emotional or conflict situations. 


By the end of the course, participants will:
- Understand how to have productive interactions with their staff – be it day-to-day, or as part of the performance management cycle.
- Be able to create a nurturing, productive environment for collaborative dialogue.
- Understand what coaching plays in the performance management context.
- Have identified the competencies a manager must develop in order to be an effective and inspiring coach, and when to use the intervention for maximum effectiveness.
- Understand how personalities and communication styles can create conflict, and learn how to adapt their styles to a productive coaching outcome.
- Master the techniques to deal with different types of performance issues.
- Be able to develop their staff’s skill sets and set clear objectives for the team.
- Have developed an understanding of productive questioning skills
- Be able to develop and practice their skills in a supportive environment, and receive feedback and skill-coaching on their performance


1) Recognition, Coaching Dialogue and Constructive Feedback
2) Performance-Based Appraisal and Rewards
3) The Different Phases of Performance Management
4) The Communication Elements in the Performance Appraisal Interview
5) Performance Management Pitfalls to Avoid
6) Understanding Personality and Communication Styles
7) How to Adapt Your Management/Communication Style to Different Personalities
8) Dealing with Transactions: For Collaboration, Conflict and Communication Breakdown
9) Planning of the Correct Strategy
10) Targeted Case Studies in Performance Management
11) Basics - Coaching for Performance
12) SMART Goal-Setting Approach; Setting Goals for Collaborative Performance Management  


Ms Leong, Anne

Anne Leong has worked in the field of Human Resource management and Training & Organisational Development for the last 25 years in USA, Canada, Europe and Singapore. She has more than 20 years of experience as an HR consultant in Singapore, Oceania and the greater Asia region.??

Since 2000, Anne has worked with clients in the areas of Organisation Development, Talent Management, Leader & Professional Development and Change Management, consulting with them and developing programmes that are tailor-made to meet each client's current & strategic performance goals, its future leadership capability and company growth projections.

Her Singaporean MNC, SME and government clients include IDA, EDB, IE Singapore, Singapore Dept of Statistics, IRAS, MHA, MOE, MITA, SLA, PSA, SPRING, Singapore Police, Institute of Microelectronics, National Skin Centre, CARC, Creative Technology, International Factors, First Capital Corporation, Credinet, ECICS, Flextech, DataOne, Radiance Communications, Vanguard Interiors and Unifor.

Anne holds a Master of Science degree in Applied & Clinical Psychology and a Bachelor of Science double degree in International Business and Humanities/Psychology from the University of San Francisco.

Who Should Attend

Managers of all levels who have direct reports.

Fee with NEW e2i subsidy: S$374.50 (inclusive of GST) *conditions apply

To be eligible for e2i subsidy, participants:
- must be Singaporeans or Permanent Residents of Singapore
- achieve minimum 75% attendance per run
* Participants who do not fulfill the above criteria are not eligible for e2i funding, and are required to pay the course fee in full.

Union members may enjoy up to $250 unfunded course fee support when you sign up for courses supported under UTAP. Conditions apply. Visit www.ntuc.org.sg for more information.  



10 to 11 April 2017 


9:00am to 5:00pm 


NTU@one-north campus, Executive Centre 

Closing Date:

27 March 2017 

Course Fee:

Standard: S$631.30  

NTU/NIE Alumni, Staff & Students: S$505.04  

Group (3 & Above): S$568.17

NTUC Member: S$568.17


Registration fees inclusive of:

  • Course materials

  • Light refreshments

  • Complimentary Lunch - applicable at NTU@one-north campus only

  • Prevailing GST

Online Registration

>> CLICK HERE to Register Online


Methods of Payment

1. Credit Card (Visa, American Express and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

5. Telegraphic Transfer or Bank Draft (Note: All related charges are to be borne by participant)

Cancellation & Refund Policy

A written notification to copace@ntu.edu.sg or fax to

6774 2911 before course closing date.

No cancellation charges (Full refund)



A written notification on or after course closing date.

No Refund

SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE Collegereserves the rights to collect the full fee amount from the participant

Replacement Policy

Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.


There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.

Terms and Conditions

• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE Collegereserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Privacy Clauses

At PaCE College, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.
Full Data Protection and Privacy Statement : CLICK HERE  



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