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Frequently Asked Questions (FAQs)
Registration
1. When does registration begin and how do I register for a course?
Registration begins upon announcement of courses on our website. You may complete the online application from our website via this link: Course Registration Form, email us at cce@ntu.edu.sg or alternatively, call us at (+65) 6790 4212 to request for an application form via fax.
2. How do I make payment?
a) Payment by Cheque
Complete the application form and send it back to us along with your cheque.
All cheque payments should be crossed and made payable to Nanyang Technological University and mailed together with the registration form to: Nanyang Technological University
Centre for Continuing Education
11 Slim Barracks Rise (off North Buona Vista Road)
NTU@one-north campus, Executive Centre #05-01
Singapore 138664
b) Payment by Credit Card (Visa, Mastercard and AMEX only) Download the credit card authorization form here, fill in the details and fax it to us at (+65) 6774 2911.
c) Payment by GIRO
For organisations that have a GIRO account with us.
d) Payment by E-Invoicing
For government organisations that use E-invoicing.
3. When is the closing date for course registration? The closing date for course registration is 2 weeks (14 days) before course commencement. If you wish to register for a course that has already closed for registration, please call us at 6790 4212, or email cce@ntu.edu.sg.
4. Are CCE courses SDF (Skills Development Fund) subsidised?
To be updated. For more information, visit www.wda.gov.sg.
5. How can I be entitled to group discount?
Group discount applies to 3 or more registrants for the same course and at the same time.
6. How do I arrange for a customised corporate training for my staff? Email your requirements to cce@ntu.edu.sg, or call (+65) 6790 4212.
7. Can I cancel my registration after it is confirmed?
Cancellation & Refund Policy:
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Instructions |
Cancellation Charges (Refund of Course Fee) |
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A written notification to cce@ntu.edu.sg or fax to 6774 2911 after course closing date. |
No cancellation charges
(Full refund) |
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A written notification after course closing date. |
No Refund |
Replacement Policy:
Company may replace their participant 3 days prior to commencement of courses.
Modes of refund:
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Registration fee paid by Inter-bank GIRO
• Mode of refund will be by cheque or bank draft.
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The whole process will take approximately 3 to 4 weeks.
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Registration fee paid by Credit Card
• Mode of refund will be through credit card.
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Registration fee paid by Cheque
• Mode of refund will be through cheque.
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8. What are the criteria for discount?
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Criteria |
Discount Structure |
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Alumni Discount:
• Applies to all current NTU and NIE Alumni, Staff and Students.
• Names and NRICs will be forwarded to the official NTU Registrar for verification.
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20% discount off the standard fee |
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Group Discount:
• Groups of 3 and above for the same course and run-date.
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10% discount off the standard fee
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NTUC Membership Discount NEW:
• Applies to all current and new NTUC Members.
• Names and NRICs will be forwarded to the NTUC Membership Department for verification.
• For new members that have recently signed up but have yet to receive membership status from NTUC, please call to inform us at 6790 4212, or email your details to cce@ntu.edu.sg stating your:
(1) Name
(2) NRIC
(3) Course enrolled for.
For more information on NTUC Membership, visit the NTUC U Portal.
NTUC Hotline: +65 6213 8008
Email: membership@ntuc.org.sg
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10% discount off the standard fee
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*Note: The above discounts cannot be combined.
For example,
• If 3 people register as a Group and 1 of them is an Alumni of NTU/NIE, the NTU/NIE Alumni will be given the Alumni rate (20% discount) and the other 2 would be given the Group rate (10% discount).
• If 3 people register as a group and 2 of them are NTUC members, the maximum discount that each participant receives is still 10%.
9. What if the course I enrolled is cancelled? CCE reserves the right to cancel a course. If you have paid the course registration fee, a full refund of the registration fees will be returned to you.
10. Do I need to pay additional charges for course materials? Registration fees are inclusive of all course materials, unless otherwise stated.
11. Are lunch and refreshments provided for participants?
Yes. A full day course will come with 2 tea-breaks and complimentary lunch. This applies to Professional Development Courses and Customised Corporate Trainings conducted within NTU@one-north campus.
12. Can participants drive and park at NTU@one-north campus?
Yes. Complimentary parking is given to all participants who wish to drive and park at our building. This applies to Professional Development Courses and Customised Corporate Trainings conducted within NTU@one-north campus. (limited to one entry/exit per day)
Enrolment
1. Will I receive an acknowledgement of my registration?
Yes, you should receive an email acknowledgement shortly after your online registration. If you do not receive any acknowledgement from us, please call us at 6790 4212, or email cce@ntu.edu.sg.
2. When do I receive the email notification/confirmation of the final status of the course?
You will receive an email notification at least 10 days before start date of the course. You will be informed of the final status of this course whether it is confirmed, postponed or cancelled. For all confirmed courses, a reminder email will be sent to all participants 3 days before the start of the course.
However, if you do not receive any form of status updates from us, please call us immediately at 6790 4212, or email cce@ntu.edu.sg.
3. Once I have registered for a course, when will I be notified of my registration confirmation? You will be notified within 3 days after the course closing date. Information provided will include details such as course date, time and venue. However, if you do not receive our course confirmation before course commencement, please call us at 6790 4212, or email cce@ntu.edu.sg.
4. How do I inform you of my new address? You may email your name and new address to us at cce@ntu.edu.sg with the subject title 'Change of Address'. We will ensure that your new address is updated into our database so that you can continue to receive the latest course information and news on our events.
Course Certification
1. What kind of certificate will be awarded?
• An NTU Certificate of Completion will be awarded to participants who achieve a minimum of 75% attendance.
• WSQ courses come with Statements of Attainments (SOAs) issued by the Singapore WDA.
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