NTU PC Tender Lineup

Service and Support

Feeling frustrated and lost with your faulty notebook or personal computer? Other than the on-campus service and support provided, staff and students can get help from other means including a help-line and off-campus service centers. Check out where you can get help.

Acer

Apple

Fujitsu

HP

Lenovo

NEC

Toshiba


	Acer service and support includes the following: On-campus Support (Carry-in) Off-campus Support (On-site Service) Acer Service Centre (Carry-in) Technical Support via Phone, Fax or Internet For Desktop PC, please contact Technical Support via Phone, Fax or Internet

Acer On-Campus Support (for notebooks only)
Location	Campus Computer Store (Eight Flags) Academic Complex South, SS3-B3-04 (near Canteen B towards Car Park B) [Map]

Operating Hours	Mon-Fri	9:00am - 6:00pm
	Sat	9:00am - 1:00pm
	Sun/PH	Closed

Telephone	6793 5911


Acer Off-Campus Support
Students and staff can contact Acer Helpdesk when off-campus for onsite services.

Acer Helpdesk	1800-895 6299

Acer Service Centre (Carry-in)
Acer 2-hour Express Service ensures servicing of your Acer notebook within 2 working hours (carry-in only). Otherwise it will be delivered back to you after servicing, anywhere within mainland Singapore. The 2-hour Express Service is only applicable to Acer notebooks under warranty. Please produce your warranty card (user portion) when carry-in for servicing.

Location	Acer Service Centre (Walk-in) Acer Computer (Singapore) Pte Ltd 29, International Business Park #01-01 Acer Building, Tower A Side Entrance Singapore 609923 [Map]

Operating Hours	Mon-Fri	8.45am - 5.15pm
	Wed	open until 7.45pm (extended hours)
	Sat	9.00am - 12.00pm
	Sun/PH	Closed

Acer Technical Support via Phone, Fax, or Internet

Acer (Edu) Hotline	6895 6311 (Press 1 for Sales; Press 2 for Technical Support)

Email (Sales Enquiries)	aceredu.sg@acer.com.sg
Email (Technical Assistance)	acercare.sg@acer.com.sg

Internet	Click here


	Apple service and support includes the following: On-campus Support (Carry-in) Apple Authorized Service Centre (Carry-in/Drop-off point) Technical Support via Phone, or Email

Apple On-Campus Support (Carry-in)

Location	Campus Computer Store (Eight Flags) Academic Complex South, SS3-B3-04 (near Canteen B towards Car Park B) [Map]

Operating Hours	Mon-Fri	9:00am - 6:00pm
	Sat	9:00am - 1:00pm
	Sun/PH	Closed

Telephone	6793 5911


Apple Authorized Service Centre (Carry-in)

Location	1) Apple Authorized Service Centre (Carry-in) Sapura Service Centre Blk 970 Toa Payoh North #01-01 Singapore 318992 Tel: 6484 2126

Operating Hours	Mon-Fri	9.00am - 6.00pm
	Sat	9.00am - 1.00pm
	Sun/PH	Closed

Location @ Funan DigitalLife Mall	2) SapuraService @ DigitalLife Mall (Funan) (Drop-off Point) Funan DigitaLife Mall 109 North Bridge Road #05-44 Singapore 179097
Operating Hours	Mon-Sat	11am to 8pm
	Sun/PH	12pm to 7pm

Technical Support via Phone or Email

Telephone Technical Support hotline	6250-5513 (Mondays to Fridays: 8.30 am to 5.30 pm & Saturdays: 8.30am to 1.00pm)

Fax	6256 1621

Email	eduservice.sg@sapuraglobal.com


	Fujitsu service and support includes the following: On-campus Support (Carry-in) Fujitsu Authorized Service Centre (Carry-in) Technical Support via Phone, or Email

Fujitsu On-Campus Support (Carry-in)

Location	Campus Computer Store (Eight Flags) Academic Complex South, SS3-B3-04 (near Canteen B towards Car Park B) [Map]

Operating Hours	Mon-Fri	9:00am - 6:00pm
	Sat	9:00am - 1:00pm
	Sun/PH	Closed

Telephone	6793 5911


Fujitsu Service Centre (Carry-in)
Students and staff will be able to drop off their notebooks for servicing during weekends at Funan DigitalLife Mall and arrange for collection in Henderson Service Centre or participating institutions. (Note: This arrangement is not available if the collection is within the same day.)

Location @ Funan DigitalLife Mall	Fujitsu PC Asia Pacific Pte Ltd 109 North Bridge Road, #04-38 Funan DigitaLife Mall Singapore 179097 Service Hotline: (+65) 67388118 Fax: (+65) 67388177 (2-hours turnaround for hardware services, terms and conditions apply)

Operating Hours	Mon-Sat	10.00am - 7.00pm
	Sun/PH	10.00am - 7.00pm (except for for 1st & 2nd day of Chinese New Year)

Fastest Service In Town @ Henderson	AsiaPac Distribution Pte Ltd 219 Henderson Road, #05-01, Henderson Industrial Park Singapore 159556 Service Hotline: (+65) 63199482 Fax: (+65) 62783104 (1-hour turnaround for hardware services, terms and conditions apply)

Operating Hours	Mon-Fri	9.00am - 5.00pm
	Sat/Sun/PH	Closed

Fujitsu Technical Support via Phone or Email

Service Hot-Line	6272 0088

Email	institution.support@asiapac.com.sg


	HP service and support includes the following: On-campus Support (Call-in to book appointment) Authorized Service Centre (Carry-in) Technical Support via Phone, or Email For Desktop PC, please contact Technical Support via Phone

HP On-Campus Support (Call in to book appointment)

HP Hot-Line	6272 5300


HP Authorized Service Centre (Carry-in)

Location	HP Service Centre (Walk-in) 438A Alexandra Road Blk A #02-08 Alexandra Technopark (Lift Lobby 2) Singapore 119967

Operating Hours	Mon-Fri	9.00am - 9.00pm
	Sat	9.00am - 3.00pm
	Sun/PH	Closed
	Eve of PH	9.00am - 9.00pm

HP Technical Support via Phone or Email

HP Hot-Line	6272 5300

Email


	Lenovo service and support includes the following: On-campus Support (Carry-in) IBM Authorized Service Centre (Carry-in) Singapore Post Drop Off Points Technical Support via Phone

Lenovo On-Campus Support (Carry-in)

Location	Campus Computer Store (Eight Flags) Academic Complex South, SS3-B3-04 (near Canteen B towards Car Park B) [Map]

Operating Hours	Mon-Fri	9:00am - 6:00pm
	Sat	9:00am - 1:00pm
	Sun/PH	Closed

Telephone	6793 5911


IBM Authorized Service Centre (Carry-in)

Location	IBM Service Centre (Carry-in) The IBM Place II 9 Changi Business Park Central 1 Singapore 486048

Operating Hours	Mon-Fri	9.00am - 7.30pm
	Sat/Sun/PH	Closed

Service in Town Location	Park View Square #16-01 600 North Bridge Road Singapore 188778

Operating Hours	Mon-Fri	9.00am - 5.00pm (Lunch 1.30pm - 2.30pm)
	Sat	9.00am - 12.30pm
	Sun/PH	Closed

Singapore Post Drop-off Points

Together with Singapore Post, IBM is able to provide another convenient way for you to send your faulty notebook to the IBM Service Centre for repair. This arrangement allows you to deposit your faulty notebook at any of the 62 SingPost Offices island-wide, after which SingPost will arrange to deliver the notebook to the IBM Service Centre for evaluation and repair. Once the notebook is repaired, it will be returned to the same SingPost Office for you to pick it up. This service is of no charge at all.

Lenovo Technical Support via Phone

Lenovo Hot-Line	800 6011 343 (Toll Free Hotline)


	NEC service and support includes the following: On-campus Support (Carry-in) NEC Authorized Service Centre (Carry-in) On-Site Support & Technical Support via Phone, Fax or Internet For Desktop PC, please contact Technical Support via Phone, Fax or Internet

NEC On-Campus Support (Carry-in)

Location	Campus Computer Store (Eight Flags) Academic Complex South, SS3-B3-04 (near Canteen B towards Car Park B) [Map]

Operating Hours	Mon-Fri	9:00am - 6:00pm
	Sat	9:00am - 1:00pm
	Sun/PH	Closed

Telephone	6793 5911


NEC Authorized Service Centre (Carry-in)

Location	NECare Service Centre (Walk-in) 401 Commonwealth Drive, #07-02 (Lobby B) Haw Par Technocentre, Singapore 149598 MRT Station (Nearest Station): Commonwealth

Operating Hours	Mon-Fri	9.00am - 5.00pm
	Sat/Sun/PH	Closed

NEC Technical Support via Phone, Fax, or Email

NEC Hot-Line	6273 8333
NEC Service Fax
NEC Service Email	necare@nec.com.sg


	Toshiba service and support includes the following: On-campus Support (Carry-in) Toshiba Authorized Service Centre (Carry-in) Technical Support via Phone or Internet

Toshiba On-Campus Support (Carry-in)

Location	Campus Computer Store (Eight Flags) Academic Complex South, SS3-B3-04 (near Canteen B towards Car Park B) [Map]

Operating Hours	Mon-Fri	9:00am - 6:00pm
	Sat	9:00am - 1:00pm
	Sun/PH	Closed

Telephone	6793 5911


Toshiba Authorized Service Centre (Carry-in/Drop-off point)

Location	Toshiba Service Centre (Carry-in) Data Dynamics Building 10 Kallang Sector Singapore 349280

Operating Hours	Mon-Fri	8.30am - 5.00pm
	Sat/Sun/PH	Closed

Location @ Sim Lim Square	Toshiba iServ (Drop-off Point) Sim Lim Square - Shop@Notebook.com 1 Rochor Canal Road Sim Lim Square #04-74 Singapore 188504 Tel: 6332 5228

Operating Hours	Mon-Sun	11.00am - 8.30pm

Location @ Funan Digital Mall	Toshiba iServ (Drop-off Point) Funan Digital Mall - Shop@Newstead 109 North Bridge Road Funan Digital Mall #03-34/35 Singapore 179097 Tel: 6339 8239

Operating Hours	Mon-Sun	11.00am - 8.30pm

Location @ IMM Building	Toshiba iServ (Drop-off Point) IMM Building - Shop@Newstead 2 Jurong East Street 21 IMM Building #02-20/21 Singapore 609601 Tel: 6665 3293

Operating Hours	Mon-Sun	11.00am - 8.30pm

Toshiba Technical Support via Phone or Internet

Toshiba Hot-Line	1800-TOSHIBA (1800-867 7422) - Technical Helpline (Mon-Sun 8.30am to 5pm)

Callback Service (Talk-2-Toshiba)	Instant Call-back service via Internet 1. Visit http://www.pc.toshiba-asia.com/hotline 2. Type in phone number and click on phone icon

Internet (Ask IRIS Online)	http://www.toshiba-asia.com/support/support.jsp Ask IRIS (Instant Response Information Service) Online puts the experience and knowledge of Toshiba engineers and technical support staff at your fingertips. Simply ask a question in English and IRIS will answer it using Toshiba's entire knowledge database of product specifications, drivers, utility information, news and support bulletins.